Privacy Policy

This Privacy Policy describes how Quenarivolthos collects, uses, and protects your personal information. Last updated: August 17, 2025

Information We Collect

We collect information you provide directly and automatically through website interaction:

• Contact details including name, email, and phone number
• Financial information relevant to consultation services
• Communication preferences and consultation history
• Website usage data and technical information

How We Use Your Information

Your information helps us provide and improve our services:

• Deliver personalized financial planning consultations
• Communicate about your account and services
• Improve website functionality and user experience
• Comply with legal and regulatory requirements

Legal Basis for Processing

We process your personal data based on:

Lawful Basis: We process your data on the basis of consent and legitimate interest for service delivery

Data Sharing and Disclosure

We may share your information in limited circumstances:

• With service providers who assist in delivering our services
• When required by Malaysian law or regulatory authorities
• To protect our legal rights or prevent fraud

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Privacy Rights

Under Malaysian Personal Data Protection Act, you have several rights:

• Access your personal data and understand how it's processed
• Correct inaccurate or incomplete personal information
• Withdraw consent for data processing where applicable
• Request deletion of your personal data in certain circumstances
• Object to processing for direct marketing purposes

Cookies and Tracking

We use cookies and similar technologies as described in our Cookie Policy. You can manage cookie preferences through your browser settings.

Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Inactive accounts may be archived after three years.

Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated through our website or direct notification.

Contact Information

For privacy-related questions or to exercise your rights, contact our Data Protection Officer